Receiving and Inspection Process:

To optimize speed and cost, customers will not mutual check the parcel with the delivery staff. After receiving your order, please record a video of the unboxing process.

We accept most returns within 15 working days from the successful delivery date, unless the following conditions are not met. Please note that shipping fees for returned orders will not be refunded. Your refund will only cover the cost of the item(s) and taxes, unless otherwise agreed upon with SKECHERS customer service.

For complaints/feedback about orders (wrong product, defective product, order not received...), we will accept and resolve them within 30 working days from the date we send you the order confirmation email. After 30 working days from the date we send you the order confirmation email, if there are no requests or feedback from the customer regarding the order, we will close the transaction and refuse to handle any further complaints.

Refund Process and Information:

SKECHERS Online completes the processing of most returns within 7-20 business days from the time our warehouse receives your returned package. This timeframe depends on the shipping speed of the return and our company's accounting cycle. You will receive a confirmation email once your return has been processed.

1. Please pack the shoes with the original shoebox and ensure that the item to be returned is in a resalable condition: product tags/labels, original box/packaging must be intact. Please ensure that the tags/labels and shoebox are not damaged or smudged. Please securely pack and seal your return in an undamaged bag, choose a shipping carrier you trust, and ship the package to our warehouse. (Please note: do not pack your return in a transparent bag to avoid product loss during shipping.)

1. Please choose your preferred shipping carrier and then provide us with the shipping tracking number or a photo of the shipping receipt so we can confirm the package upon arrival at our warehouse.

1. After inspecting and confirming your return, we will proceed to refund the amount to the account you used to make this purchase. Depending on the accounting cycle of the transaction processing units, it may take 5 to 20 business days for the refund to appear in your account statement. For credit card transactions, it may take up to two billing cycles for the transaction to appear on your statement. For the exact date, please contact your credit/debit card company directly. If you paid by cash on delivery (COD), your refund will be sent to your bank account via bank transfer from Skechers Vietnam's bank account. Please note, to avoid any unwanted financial risks for both parties, we will only transfer the refund to the bank account under the name of the purchaser.