• Privacy policy

Privacy policy

SKECHERS VIETNAM ("SKECHERS", "we", "our") is committed to protecting your privacy and providing a safe online experience for all of our users. Since we collect certain types of information from you to fulfill your requests and better serve your needs, we feel you should fully understand the terms and conditions surrounding the collection and use of this information. This Privacy Policy clarifies the information we collect, how we use that information, how to edit or change the information, and the steps we take to protect the personal information provided to us both online and offline. Please note that our website follows separate privacy policies. We encourage you to always check the privacy policy on each website you visit to ensure that you understand the privacy policy of that website. Please read the full Privacy Policy below, as well as our Terms of Use. All personal information that we obtain about you will be recorded, used, and protected in accordance with applicable data protection laws and this Privacy Policy. By providing us with your personal information, you consent to our processing of this personal information in the manners described in this Privacy Policy. Please contact us if you have any questions at:

SKECHERS VIETNAM

Company Name: SKECHERS VIETNAM TRADING COMPANY LIMITED

Business Registration Certificate: 0316047188, amended for the first time on December 12, 2019.

Issuing Authority: Business Registration Office - Ho Chi Minh City Department of Planning and Investment

Head Office Address: Room 1704-05, 17th Floor, Saigon Trade Center Building, 37 Ton Duc Thang Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam

Phone: (+84) 028 7101 8866 (Monday - Friday, 9:00 AM to 6:00 PM)


Purpose of Collecting Personal Information

We will use your personal information to provide products and services to you:

Customer Support: Purchase, Payment, Delivery:

  • Fulfill all orders placed through our website.
  • Carry out our responsibilities and enforce our rights arising from any transaction between you and us, including billing and collection.

Provide Product Information, Services, and Support as Requested by Customers:

  • Introduce our website and content to you.
  • Send you information via email about products, offers, and news that we think may interest you.

We only send you these notifications if you have agreed to receive emails from SKECHERS. By providing us with your email address through the SKECHERS website (e.g., subscribing to our email updates or signing up for the SKECHERS membership program) or by contacting our customer service department and specifically requesting to be added to our email list, you consent to receive emails from SKECHERS.

  • Analyze website traffic to gather aggregated visitor preferences and understand your personal interests and needs better, so we can improve our products and services and provide the type of content, features, and promotions that interest you the most.
  • Enhance your shopping experience with SKECHERS by allowing you to earn rewards points, make faster payments for purchases, and choose to receive promotional emails.

The phone number and credit card information we require when you place an order online are used solely to complete the order, confirm the order, and verify the shipment of the order. This information is then only stored for the purpose of faster payment processing and will not be used for any other purposes.

Send Notifications about Our Programs and Latest Products:

  • Provide you with the latest and best information about SKECHERS and SKECHERS products.
  • Manage contests, promotions, surveys, or other features of the website, and provide you with relevant products or services (e.g., to award prizes that you may have won in a promotional program).

Resolve Issues Arising from Purchases:

  • Notify you of changes to our website or policies.
  • Inform you of issues arising with your order, including but not limited to: order confirmation, delivery information updates, shipping time updates, etc.
  • Notify you of issues arising with payments, including but not limited to: payment status, declined payments, payment deadlines, etc.

Scope of Information Collection:

SKECHERS places a high priority on protecting the safety and privacy of children. We do not allow anyone under the age of 13 to register. We also do not send emails to anyone who tells us they are under 13 years old.

Children under 13 must always seek permission from a parent or guardian before providing contact information to anyone online. We encourage parents and guardians to participate in their children's online activities and use parental controls or other web filtering technology to monitor their children’s access to the internet.

Information We Collect:

We collect personal information from customers when:

  • Customers place orders on the website skechersvn.vn
  • When you sign up to receive our updates via email, or when you enroll in the SKECHERS membership program.

Information We Collect:

  • When you place an order, you will need to provide us with: your name, email address, shipping address, billing address (if different), and phone number so we can process your payment and contact you in case of any issues with your order. If you contact our customer service department, you may need to provide additional information related to the issue with your order or the problem you are encountering during the transaction so that we can answer your questions or concerns as fully and accurately as possible.
  • To provide and enhance the effectiveness for users and registered service members, and to understand your preferences better, we may ask for your gender, shopping preferences, and product interests when you sign up for SKECHERS membership. Whether you provide this information is completely up to you.

How We Collect Information:

  • We use automatic data collection technologies to gather additional non-personal identifying information: details about each time you visit our website, information about your computer and internet connection: browser type, browser version, operating system, and IP address.
  • Navigation information: allows us to see which areas of our website are most accessed and helps us improve your online experience by recognizing and providing the most desired features and services.
  • We may log user sessions. The technologies we use for this automatic data collection may include cookies and web beacons.
  • Functional Cookies: These cookies activate additional functionalities such as SKECHERS membership status and promotional codes, and allow us to gather statistics that help optimize and improve your experience with the SKECHERS website. For example, functional cookies let us recognize and count the number of visitors and see how they move around our website, which can help us enhance the website's design.
  • Advertising Cookies: These cookies are used by SKECHERS and third parties to deliver content that matches your interests both on our website and elsewhere. They record information such as your visits to our website, the pages you have accessed, and the links you have followed. This may be shared with other organizations, such as third-party advertisers. Please note that third parties (including: ad networks and external service providers such as web traffic analytics services) may use cookies on our site that we do not control. These cookies may be functional cookies or advertising cookies.
  • We also work with other companies that use cookies to deliver ads on our behalf across the Internet. These companies may collect information about your visits to our website and your interactions with our communications, including advertisements and emails.

How Our Website Responds to "Do Not Track" Signals:

Although some browsers offer a "Do Not Track" feature that allows you to request that the websites you visit do not track your online activities, our website is currently not set up to respond to "Do Not Track" signals. The choice of whether or not to accept cookies from our website is entirely up to you.

Information Storage:

The information we collect will be stored until a cancellation request is made or the member logs in and cancels their membership themselves. In any case, members' personal information will be secured on the servers of shopify.com.

Personal information sent or collected through this website may be stored and/or processed in the United States for the purposes described in this privacy policy. By using SKECHERS products and services (including our website), you consent to the transfer of that information outside of your country.

Sharing Information with Third Parties:

Except as described in this Privacy Policy, SKECHERS does not sell, rent, or trade any personal information that you provide to us online or at our stores.

We may provide personal information about you to third parties that provide services to us, and those who agree to maintain the confidentiality of that information according to this Privacy Policy and only use the information in relation to the services they provide.

The purposes for sharing information with third parties include but are not limited to:

  • Processing and authorizing payments, fraud prevention and credit risk reduction, product customization, order fulfillment and shipping, marketing and distributing promotional materials, website evaluation, data analysis, and data cleansing, if any. We may need to share personal information with these third parties so they can perform these services; however, we limit the personal information we provide to them and allow them to only use it for the purpose of performing those services.
  • In the process of completing an online order, you agree that both your name and address as well as the name and shipping address (if different) may be verified using third parties such as credit organizations and delivery units. If you are providing a name and shipping address that is not yours, you must have that person's permission to provide us with their personal information and for us to use that information for the designated purposes. By providing this information, we understand that you have their permission.
  • We share aggregated demographic information about our user base with agents, including agents or third-party vendors so they can analyze marketing and advertising strategies. This information does not identify individual users. We may also share non-personal information (such as the number of users who visited the website during a specific period or those who purchased a specific product through the website) with marketing partners, advertisers, and others over time. This information is usually shared in aggregate form.
  • We may disclose personal information if we have a good faith belief that: the law or legal process requires it; we have been advised by legal counsel; we have received a valid administrative request from law enforcement; or such disclosure is necessary to protect the rights, property, or safety of SKECHERS or our affiliates, business partners, customers, or others.

How Information is Processed in Case of Business Transfers:

Like any other business, as our business grows, we may undergo business transfers such as mergers, acquisitions by another company, the sale of all or part of our assets, or the purchase of an online store or other assets. In such transactions, customer information may be transferred. If that occurs, your personal information may be accessed by another company, but such transfer will be governed by applicable laws and the effective Privacy Policy.

Methods and Tools for Users to Access and Edit Data:

  • Contact Us Directly:
  • Email: cs@skechers.vn
  • Phone: (+84) 028 7101 8866 (Monday to Friday, 9:00 AM to 6:00 PM)

Opting Out/Unsubscribing:

You can request to stop receiving electronic communications from SKECHERS at any time. You can choose to unsubscribe from promotional emails by updating your contact preferences on our website here: https://www.skechersvn.vn/account/.

To unsubscribe from SMS, MMS, or other mobile messaging, you can also follow the instructions provided by the shortcode in the messages you receive. Similarly, all emails you receive will provide you with information on how to opt-out of the email list if you wish.

It may take some time for the opt-out to take effect, so you may still receive electronic communications from SKECHERS for a few weeks after your request is received.

Emails from SKECHERS:

SKECHERS contacts customers via email to inform them about changes to skechersvn.vn, special offers that may be available, and other information that SKECHERS believes web visitors will find of interest. SKECHERS will only send you these types of emails if you have opted in to receive SKECHERS email notifications (by signing up for our email updates, enrolling in the SKECHERS membership program, or by contacting our customer service department and specifically requesting to be added to our email list) and you can easily unsubscribe at any time by updating your contact preferences on our website at:https://www.skechersvn.vn/account/addresses or by following the instructions in the email.

Please note that you cannot opt-out of emails related to order information.

SKECHERS also uses your email address to confirm your order and shipping details and to respond to any inquiries you make online. Because we need to communicate with you about the orders you choose to place, you cannot opt-out of emails related to your orders.

How to Check Your Personal Information:

SKECHERS provides you with access to the personal information you have provided to SKECHERS by allowing you to view, update, or edit your information here: https://www.skechersvn.vn/account/. To protect your privacy, SKECHERS takes steps to verify your identity before granting you access to your personal information or allowing you to make edits. SKECHERS will do this by using a password and personal data you have provided to us.

Security:

SKECHERS uses industry-standard security measures to protect against the loss, misuse, and alteration of the information under our control. Additionally, we utilize a licensed system for credit card authorization and fraud detection. We use standard SSL (Secure Socket Layer) encryption to protect the confidentiality of your personal information.

The safety and security of your information also depend on you. When you choose a password to access certain parts of our website, you are responsible for keeping that password confidential. Please do not share your password with anyone. Although we strive to store information collected by SKECHERS in a secure operating environment, the transmission of information over the Internet is not completely secure, and we cannot ensure absolute security.